Managed IT Services
RISB managed IT services maintain Microsoft 365, Network, Business Process, virtualization, collaboration and more. We can even manage your security, backup and disaster recovery. Our managed service plans also give you access to our team of engineers for a fixed rate, which saves you time and money.
With RISB as your managed service partner you can budget in advance and have proper systems in place to prevent problems before they occur. This enables you to easily manage your cost and enables you to have the latest technology to boost your business productivity.
We gives you the flexibility to choose either from our packages or we customized our scope of work to meet your specific service needs while providing superior value for your money.
Our range of Managed IT Services:
- Managed Backup & Disaster Recovery
Backups are managed centrally via remote monitoring and management providing screenshot backups verification, audit reporting, backup insights reporting and disaster recovery testing. We will also perform files/data recovery whenever required and manage any support call loggings and issues/problems escalation.
In the wake of multiple ransomware attack recently, RISB knows that all businesses are at risk. Therefore, we has taken measure to proactively detect these activities & notify our customer on possible ransomware attack. Immediate remediation will be taken to restore corrupted files.
Our customer's business continuity is utmost important to us. Our customers will be able to continue their business in the event of any disaster strikes.
- Onsite & Remote Technical Support
RISB support provides high-quality remote and onsite support for your hardware, enables you to increase equipment uptime and productivity. Our expert engineers are on hand to provide you with the IT support you need, when you need it. We provide secure technical assistance remotely to ensure a quick and efficient resolution of all support issues raised.
We gives you the flexibility to choose response times, coverage windows and periods that meet your specific service needs while providing superior value for your money.
We ensure our customer's datacenter is run on an optimum basis. Our customers will have peace of mind as complex and technical issues will be addressed by our people. Customer's availability to operate their IT environment round the clock each day consistently, efficiently and effectively is key to us.
- Cloud Services
We offer highly secure cloud solutions that is scalable to any businesses’ changing needs. Be it data backup, process digitalization, logistic management or IT security; talk to our sales person who will be able to walk you through all our solutions and to provide the recommendation needed to help you embrace the cloud with confidence.
- 3rd Party Vendor Management
All our technical staffs are well trained, certified and qualified with a breath of experience ranging from minimum of 5 years to more than two decades of IT operation, support and solutions experience. With their knowledge and expertise in area such as HPUX, Alpha (OVMS/T64Unix), Non-Stop, Microsoft, Linux, server, storage and network in a multi-vendor platform, they can be an asset when it comes to trouble shooting. This will minimized support turn-around-time and avoid any miscommunication on technical lingo.
We will liaise with 3rd Parties or key Principle Manufacturers (i.e. HP, HPE, Dell) regarding support requests to resolve any hardware issues that may arise.
- Service Management & Reporting
We provide reports on customer's systems and services and undertake comprehensive reviews evaluating our customers' processes and procedures for continual service improvement.
- Managing Office 365
For Office 365, we perform email management; license management and user management. We will handle all administrative with regards to Office 365and provide Level 1 support of O365 core functionality and troubleshooting with prioritized route to advanced-tier Microsoft support when necessary.
- IT Asset Tracking Management
We track hardware and software inventory in our customer's IT environment. This enables our customer to have a complete record of all their IT assets and applications installed on them, helping them make better management decision on their IT spending or expansion.